Answer every enquiry, even mid-showing.
Buyers and tenants call the next listing when nobody picks up. Frontbook qualifies the enquiry, captures the viewing request and keeps every lead warm until your agent calls back.
Agents · Brokerages · Property management
- Viewing request: Lindenstraße 12 — Two-bedroom. Couple, move-in October, financing approved. Thursday 4 PM or Friday morning. Sent to the listing agent.
- Warm transfer: Tenant emergency → On-call (Property management). Water leak under the kitchen sink at Hafenweg 3. On-call contact briefed and connected.
- Callback request: Valuation — Family home, Altona. Owner considering a sale in spring. Address and timing captured for the valuation agent.
- Call answered: Rental enquiry — Is it still available?. Confirmed from the listing knowledge. Asked about income and move-in date. Viewing request captured.
- Message taken: Tenant — Parking allocation question. Non-urgent. Message delivered to property management for the morning.
- Status question: Buyer asked whether their offer was accepted. Message taken and flagged for the listing agent.
- Monthly summary: 18 viewing requests captured during showings. Every one with budget, timeline and preferred times.
The enquiry you paid for rings while your agent is with someone else.
A showing, a valuation, a signing. Listings generate calls at exactly the moments your agents cannot pick up, and buyers and tenants do not leave voicemail. They call the next listing. Frontbook answers, qualifies and keeps the lead warm until your agent is free.
Your agents are always with someone else
On a Saturday morning the whole team is out at inspections. The property manager’s line and every listing enquiry ring into an empty office, and each one was paid for with listing and portal fees.
Speed decides who gets the viewing
Real estate teams using AI answering report 30% higher conversion and 82% faster response times.
Tenant calls need triage, not voicemail
A burst pipe and a question about parking should not land in the same inbox with the same urgency.
Valuations start with a phone call
Owners thinking about selling call once. If nobody answers, the instruction goes to the agency that did.
- 30%
- higher conversion reported by real estate teams using AI answering
- 82%
- faster response times reported by those teams
- 65%
- of unanswered callers never try again
How Frontbook handles property calls.
One scenario per call type: listing enquiries, tenant issues, valuations. Frontbook asks what your agents would ask, then transfers or captures the request.
- 01A buyer or tenant calls about a listing
Frontbook confirms the property, asks about budget, timeline and financing, and captures a viewing request with preferred times.
- 02A tenant reports an urgent maintenance issue
Frontbook recognises the emergency scenario, briefs the on-call contact and transfers. Non-urgent issues become a message for property management.
- 03A landlord or vendor asks for a valuation
Frontbook takes the address, property type and timing, then requests a callback from the right agent.
Don’t take our word for it. Call it.
Dial the number and act like a customer. Frontbook answers as our own receptionist: ask about pricing, forwarding, languages, or anything your callers would ask.
Answers around the clock in English and German. Standard call charges apply. Calls to the demo line are recorded and transcribed, just like a real Frontbook line.
- Frontbook: Hey, this is Frontbook. How can I help you?
- Caller: Hi, I run a car dealership. What does this cost, and can it forward calls to my service desk?
- Frontbook: There are two plans, and both start with a seven-day free trial on your real calls. And yes: I can transfer callers to a team member, or take a callback request when nobody can pick up.
- Caller: Great. Can someone from your team call me back tomorrow morning?
- Frontbook: Of course. What’s the best number, and is 9 AM okay?
- Callback requestTomorrow, 9:00 AM — dealership owner, pricing and transfers
Name, number, reason and preferred time delivered to the inbox and by email.
Every listing call becomes a qualified viewing request.
Frontbook knows your published listings and answers the first questions: still available, how many rooms, which floor. Then it asks about budget, timeline and financing and captures preferred viewing times for the listing agent.
Qualified before the callback
Your agent calls back knowing the budget, the move-in date and whether financing is in place.
Answered during showings
Saturday viewings generate the most calls. Every one is answered and waiting when the agent is free.
Emergencies reach the on-call contact. Everything else waits for the morning.
Tenant calls are triaged by scenario. A leak or a lockout briefs and transfers to the on-call contact; a parking question becomes a message. Property managers see every call for their buildings in one inbox.
Warm transfer for emergencies
The on-call contact hears the building, the unit and the issue before the tenant joins. If nobody picks up, the tenant returns to the receptionist.
Messages for the rest
Non-urgent requests are captured with the tenant’s details and delivered by email and to the inbox.
Valuation requests captured while your agent is still at the last one.
Owners call once. Frontbook takes the address, property type and their timing, then requests a callback from the right agent. Nothing to chase, nothing lost to voicemail.
The details your agent needs
Address, property type, reason and timing in the summary. The transcript has the rest.
Owner or tenant, handled the same way
Frontbook answers in natural English and asks the questions your agent would ask.
Built for agencies, brokerages and property managers.
Keep the office line your listings already show. Route enquiries and tenant calls to the right people in each office.
Keep the office number
Forward from your current carrier, all calls or only missed ones, or take a new number from Frontbook.
Several offices
Shared defaults with local hours, on-call contacts and notification recipients per office.
Speaks natural English
Buyers and tenants are answered in clear, natural English by a voice you choose.
Staff see their office
Agents see calls for their locations. Admins configure. The owner handles billing.
Turn every enquiry into a viewing request.
Import your website and listings, set the on-call contact, forward the office line. Frontbook takes the calls your agents cannot.
- Viewing requests with budget, timeline, financing and preferred times
- Tenant emergencies briefed and transferred to the on-call contact
- Valuation requests captured with address, type and timing
Two plans, priced by who you are.
Starter is one line, one location, one person to transfer to. Business is for teams: several locations, client accounts and transfers to anyone on the team. Both start with a free 7-day trial.
For teams: several locations, client accounts, or more than one person who takes calls.
Includes 400 minutes a month, roughly 160 calls.
For one business line and one person who takes the calls.
Includes 150 minutes a month, roughly 60 calls.
Common questions
What does it sound like on the phone?
Natural English with a voice you choose. You can hear a preview before it takes its first call.
Does it know our listings?
Import your website and keep the knowledge current. Frontbook answers from what you have published and approved, and captures a request for anything else.
Can staff see only their own office?
Yes. Staff are assigned to locations and only see calls for those locations. Admins manage configuration; owners handle billing.
Does it book viewings into our calendar?
It captures viewing requests with preferred times and delivers them to the listing agent within seconds. Calendar and CRM integrations with confirmed booking are on the roadmap.
How does it decide what is an emergency?
You write the scenario. A rule like “if the caller reports a leak, lockout or no heating” briefs and transfers to your on-call contact. Everything else becomes a message.
IT, web and marketing agencies
Your account lead is in a client workshop when the prospect calls. Frontbook answers, qualifies and books the callback, and runs the same front desk for every client you manage.
Automotive
The service desk is under a car when the brake-job call comes in. Frontbook answers, collects the details and hands the advisor a booking request, not a missed call.
Turn every enquiry into a viewing request.
Forward the office line tonight, tell us which agent calls go to, and take your first transferred call before Saturday.
Frontbook answers this line as our own receptionist. Ask it about pricing, setup or whatever your callers would ask.