Every enquiry answered, even when the workshop is flat out.
Frontbook answers service, sales and parts calls around the clock, qualifies the caller and hands your advisors a callback or appointment request with the details already collected.
Dealerships · Service and repair · Detailing · Tyres and parts
- Appointment request: Marcus K. — Brake service, 2021 Golf. Grinding noise at low speed. Registration captured. Preferred Wednesday morning, needs a courtesy car.
- Warm transfer: Anna R. → Jonas (Sales). Asked about the listed Model Y. Trade-in, financing needed. Jonas heard the summary before she joined.
- Price question: Wheel alignment — approved price quoted. From $89, conditions read out. Nothing invented, nothing promised.
- Call answered: Lena S. — Tyre change. Winter tyres stored with you. Asked for Saturday. Appointment request sent to the tyre desk.
- Callback request: Parts — Wing mirror, 2018 A4. Availability not confirmed by the receptionist. Parts desk to call back with a price.
- Status question: Is my car ready?. Caller told a service advisor will confirm. Message delivered to the advisor’s inbox.
- Monthly summary: 23 calls answered outside opening hours. Eleven became appointment requests.
The phone rings hardest when the bays are full.
Advisors are at the counter, on the ramp or on a test drive. The customer who wanted a brake job, a tyre change or the car on your forecourt gets voicemail and calls the next workshop. Frontbook answers every one of those calls and hands your advisors the details.
Service calls ring out at the busiest hours
Monday mornings and 4 PM pickups are exactly when the phone rings most and nobody can answer.
Sales leads go cold in minutes
Someone calling about a listed vehicle has three other listings open. If nobody answers, one of those wins.
Price questions become promises
A rough number given in a hurry turns into an argument at pickup. Frontbook only quotes prices you have approved.
Status calls eat the afternoon
“Is my car ready?” interrupts the advisor who is trying to get it ready. Take the message, keep the bay moving.
- 62%
- of calls to small businesses go unanswered
- 65%
- of unanswered callers never try again
- 24/7
- answering in natural English, including Saturdays
How Frontbook handles automotive calls.
Write a scenario for each kind of call you get. Frontbook asks the questions your advisors would ask, then transfers or takes the request.
- 01A customer wants to book a service
Frontbook captures the vehicle, registration, the issue and preferred times, then sends an appointment request to the service desk.
- 02A buyer asks about a listed vehicle
Frontbook qualifies the enquiry and transfers to sales with a briefing. Out of hours, it captures a callback for the next morning.
- 03Someone asks what a job costs
Frontbook quotes the approved starting price and the conditions attached, or takes a callback request when there is no approved price.
Every service call becomes a complete appointment request.
Frontbook asks for the vehicle, registration, the symptom and preferred times. It notes whether the customer needs a courtesy car or a collection. Your advisor gets the request in the inbox and by email, seconds after the call ends.
Details before the callback
No more calling back to ask which car and what noise. The summary has it, and the transcript has the rest.
Status calls handled
Callers asking whether the car is ready get a clear answer about who will confirm, and the advisor gets the message without leaving the bay.
Buyers reach a salesperson while they are still interested.
Calls about listed vehicles are qualified on the spot: which car, trade-in, financing, timeline. During opening hours Frontbook briefs a salesperson and transfers. After hours it captures the callback for first thing tomorrow.
Warm transfer with a briefing
The salesperson hears who is calling and about which vehicle before the call connects. If nobody picks up, the buyer returns to the receptionist, not voicemail.
Weekend and evening leads kept
Listings get views at 9 PM. The calls that follow are answered, qualified and waiting in the morning.
Only the prices you approved. Nothing else.
Import your services and price list from your website, then approve each price. Frontbook quotes starting prices with their conditions and never invents a figure. Parts availability it cannot confirm becomes a callback for the parts desk.
Approval before quoting
Every imported price waits for your approval. Change a price or its conditions and it needs approval again.
Parts enquiries captured
Vehicle, part and contact details are taken; your parts desk calls back with availability and a price.
Built for dealer groups and single-site workshops alike.
Keep the numbers customers already have. Route service, sales and parts to the right people at each site.
Keep your numbers
Forward the service and sales lines from your current carrier, or take new numbers from Frontbook.
Several sites
Shared defaults for the group with local hours, routing and notification recipients per site.
Speaks natural English
Customers are answered in clear, natural English by a voice you choose.
Team roles
Advisors see the calls for their site. Managers configure. The owner handles billing.
Keep the phone answered while the bays stay full.
Import your website, approve your prices, forward the service line. Frontbook takes the calls your advisors cannot, and hands them the details.
Get started- Appointment requests with vehicle, registration, symptom and preferred times
- Sales calls qualified and transferred with a briefing during opening hours
- Approved starting prices only, with their conditions read out
Two plans, everything included.
Every feature is in both plans. Business includes a higher monthly usage allowance for busier lines, several locations and agencies running client accounts.
For a single business line with steady call volume.
For busier lines, several locations, or agencies running client accounts.
Common questions
Can it handle several sites?
Yes. Each location has its own hours, routing and notification recipients, inheriting everything else from the business defaults.
Does it book into our workshop system?
It captures appointment requests with vehicle details and preferred times and delivers them to your team. Direct integrations with workshop and calendar systems are on the roadmap.
What about parts and tyre enquiries?
Add your products and services with approved prices. Frontbook answers availability questions from your knowledge and takes a message or callback for anything it cannot confirm.
Can it tell customers whether their car is ready?
Not on its own; it does not see your workshop system. It tells the caller a service advisor will confirm and delivers the message to the advisor immediately.
Can we answer sales and service differently?
Yes. Route each number to its own location or scenario set. Sales calls can transfer to the floor while service calls become appointment requests.
Keep the phone answered while the bays stay full.
Import your website, approve your prices, forward the number.