Every enquiry answered, even when the workshop is flat out.
Frontbook answers service, sales and parts calls around the clock, qualifies the caller and hands your advisors a callback or appointment request with the details already collected.
Dealerships · Service and repair · Detailing · Tyres and parts
- Appointment request: Marcus K. — Brake service, 2021 Golf. Grinding noise at low speed. Registration captured. Preferred Wednesday morning, needs a courtesy car.
- Warm transfer: Anna R. → Jonas (Sales). Asked about the listed Model Y. Trade-in, financing needed. Jonas heard the summary before she joined.
- Price question: Wheel alignment — approved price quoted. From $89, conditions read out. Nothing invented, nothing promised.
- Call answered: Lena S. — Tyre change. Winter tyres stored with you. Asked for Saturday. Appointment request sent to the tyre desk.
- Callback request: Parts — Wing mirror, 2018 A4. Availability not confirmed by the receptionist. Parts desk to call back with a price.
- Status question: Is my car ready?. Caller told a service advisor will confirm. Message delivered to the advisor’s inbox.
- Monthly summary: 23 calls answered outside opening hours. Eleven became appointment requests.
The phone rings hardest when the bays are full.
In a small workshop the service desk is under a car. In a dealership the advisors are at the counter, on the ramp or on a test drive. The customer who wanted a brake job, a tyre change or the car on your forecourt gets voicemail and calls the next workshop. Frontbook answers every one of those calls and hands your advisors the details.
Service calls ring out at the busiest hours
Monday mornings and 4 PM pickups are exactly when the phone rings most and nobody can answer.
Sales leads go cold in minutes
Someone calling about a listed vehicle has three other listings open. If nobody answers, one of those wins.
Price questions become promises
A rough number given in a hurry turns into an argument at pickup. Frontbook only quotes prices you have approved.
Status calls eat the afternoon
“Is my car ready?” interrupts the advisor who is trying to get it ready. Take the message, keep the bay moving.
- 62%
- of calls to small businesses go unanswered
- 65%
- of unanswered callers never try again
- 24/7
- answering in natural English, including Saturdays
How Frontbook handles automotive calls.
Write a scenario for each kind of call you get. Frontbook asks the questions your advisors would ask, then transfers or takes the request.
- 01A customer wants to book a service
Frontbook captures the vehicle, registration, the issue and preferred times, then sends an appointment request to the service desk.
- 02A buyer asks about a listed vehicle
Frontbook qualifies the enquiry and transfers to sales with a briefing. Out of hours, it captures a callback for the next morning.
- 03Someone asks what a job costs
Frontbook quotes the approved starting price and the conditions attached, or takes a callback request when there is no approved price.
Don’t take our word for it. Call it.
Dial the number and act like a customer. Frontbook answers as our own receptionist: ask about pricing, forwarding, languages, or anything your callers would ask.
Answers around the clock in English and German. Standard call charges apply. Calls to the demo line are recorded and transcribed, just like a real Frontbook line.
- Frontbook: Hey, this is Frontbook. How can I help you?
- Caller: Hi, I run a car dealership. What does this cost, and can it forward calls to my service desk?
- Frontbook: There are two plans, and both start with a seven-day free trial on your real calls. And yes: I can transfer callers to a team member, or take a callback request when nobody can pick up.
- Caller: Great. Can someone from your team call me back tomorrow morning?
- Frontbook: Of course. What’s the best number, and is 9 AM okay?
- Callback requestTomorrow, 9:00 AM — dealership owner, pricing and transfers
Name, number, reason and preferred time delivered to the inbox and by email.
Every service call becomes a complete appointment request.
Frontbook asks for the vehicle, registration, the symptom and preferred times. It notes whether the customer needs a courtesy car or a collection. Your advisor gets the request in the inbox and by email, seconds after the call ends.
Details before the callback
No more calling back to ask which car and what noise. The summary has it, and the transcript has the rest.
Status calls handled
Callers asking whether the car is ready get a clear answer about who will confirm, and the advisor gets the message without leaving the bay.
Buyers reach a salesperson while they are still interested.
Calls about listed vehicles are qualified on the spot: which car, trade-in, financing, timeline. During opening hours Frontbook briefs a salesperson and transfers. After hours it captures the callback for first thing tomorrow.
Warm transfer with a briefing
The salesperson hears who is calling and about which vehicle before the call connects. If nobody picks up, the buyer returns to the receptionist, not voicemail.
Weekend and evening leads kept
Listings get views at 9 PM. The calls that follow are answered, qualified and waiting in the morning.
Only the prices you approved. Nothing else.
Import your services and price list from your website, then approve each price. Frontbook quotes starting prices with their conditions and never invents a figure. Parts availability it cannot confirm becomes a callback for the parts desk.
Approval before quoting
Every imported price waits for your approval. Change a price or its conditions and it needs approval again.
Parts enquiries captured
Vehicle, part and contact details are taken; your parts desk calls back with availability and a price.
Built for dealer groups and single-site workshops alike.
Keep the numbers customers already have. Route service, sales and parts to the right people at each site.
Keep your numbers
Forward the service and sales lines from your current carrier, or take new numbers from Frontbook.
Several sites
Shared defaults for the group with local hours, routing and notification recipients per site.
Speaks natural English
Customers are answered in clear, natural English by a voice you choose.
Team roles
Advisors see the calls for their site. Managers configure. The owner handles billing.
Keep the phone answered while the bays stay full.
Import your website, approve your prices, forward the service line. Frontbook takes the calls your advisors cannot, and hands them the details.
Start your free trial- Appointment requests with vehicle, registration, symptom and preferred times
- Sales calls qualified and transferred with a briefing during opening hours
- Approved starting prices only, with their conditions read out
Two plans, priced by who you are.
Starter is one line, one location, one person to transfer to. Business is for teams: several locations, client accounts and transfers to anyone on the team. Both start with a free 7-day trial.
For teams: several locations, client accounts, or more than one person who takes calls.
Includes 400 minutes a month, roughly 160 calls.
For one business line and one person who takes the calls.
Includes 150 minutes a month, roughly 60 calls.
Common questions
Can it handle several sites?
Yes. Each location has its own hours, routing and notification recipients, inheriting everything else from the business defaults.
Does it book into our workshop system?
It captures appointment requests with vehicle details and preferred times and delivers them to your team. Direct integrations with workshop and calendar systems are on the roadmap.
What about parts and tyre enquiries?
Add your products and services with approved prices. Frontbook answers availability questions from your knowledge and takes a message or callback for anything it cannot confirm.
Can it tell customers whether their car is ready?
Not on its own; it does not see your workshop system. It tells the caller a service advisor will confirm and delivers the message to the advisor immediately.
Can we answer sales and service differently?
Yes. Route each number to its own location or scenario set. Sales calls can transfer to the floor while service calls become appointment requests.
IT, web and marketing agencies
Your account lead is in a client workshop when the prospect calls. Frontbook answers, qualifies and books the callback, and runs the same front desk for every client you manage.
Real estate and property
Saturday, 11 AM: every agent is at an inspection and the office line rings a dozen times. Frontbook answers each one, qualifies the enquiry and books the viewing request.
Keep the phone answered while the bays stay full.
Forward the number, tell us which advisor calls go to, take your first transferred call.
Frontbook answers this line as our own receptionist. Ask it about pricing, setup or whatever your callers would ask.