Never miss a paying call again.
Answer every lead, 24/7 — without hiring another person. Frontbook picks up when your team can’t, answers questions, qualifies the caller and hands your team the details.
62% of calls to small businesses go unanswered. 65% of those callers never try again.
- Call answered: Marcus K. — Service enquiry. Asked about a brake service for a 2021 Golf. Qualified. Callback requested for tomorrow at 9:00 AM.
- Callback request: Sent to Sarah (Service desk). Name, number, reason and preferred time delivered to the inbox and by email.
- Warm transfer: Jonas (Sales) briefed, then connected. Anna R. asked about the listed Model Y. Jonas heard the summary before the caller joined.
- Appointment request: Viewing — Lindenstraße 12. Thursday 4 PM or Friday morning. Budget and move-in date captured for the agent.
- Call answered: Nordlicht Immobilien (client account) — Rental enquiry. Two-bedroom, move-in October. Details captured, the client’s agent notified.
- Message taken: Supplier — Delivery moved to Monday. Non-urgent. Message delivered to the workshop for the morning.
- Price question: Quoted the approved starting price. Wheel alignment from $89. Nothing invented, nothing promised.
- Monthly summary: 14 calls captured outside opening hours. Every transcript, summary and next step is in the inbox.
Every unanswered call is a customer who dials the next name on the list.
Your team is on the road, in a showing, under a car or in a client meeting. The phone keeps ringing anyway. Frontbook takes the calls nobody can pick up, so the work you are actually paid for stays your whole job.
Missed calls are lost revenue
62% of calls to small businesses go unanswered, and most of those callers never call back.
Slow responses kill conversions
A lead you reach after five minutes is 10x less likely to qualify. Voicemail is a five-hour delay.
After-hours and lunch-hour gaps
The 5 PM to 9 AM window and the lunch hour are exactly when customers have time to call.
Growing without headcount
More locations or more client accounts should not mean hiring more receptionists.
- 62%
- of calls to small businesses go unanswered
- 10x
- less likely to qualify a lead after a five-minute delay
- 82%
- faster response for real estate teams using AI answering
Every call answered. Every lead captured.
Frontbook answers on the first ring, around the clock. It learns your business from your website, answers the questions callers actually ask, and only quotes prices your team has approved.
24/7 answering, on your terms
Take every call, or only the ones your team misses. After hours, overflow, lunch — you decide when Frontbook picks up.
Knows your business
Import your website once. Hours, services, FAQs and locations become answers, and you keep control of every edit.
Qualified callers reach the right person. Everyone else gets a real next step.
Scenarios tell Frontbook what to do: ask the qualifying questions, take a message, transfer live to a team member with a private briefing, or capture a callback or appointment request.
Warm transfer with a briefing
Frontbook tells your colleague who is calling and why before it connects them. If nobody picks up, the caller returns to the receptionist instead of voicemail.
Callback and appointment requests
Name, reason, preferred time and number land in your inbox and your email seconds after the call ends.
Every call leaves a record you can show.
Transcript, summary and the next step for every conversation. Search it later, share it with your team, and see each month exactly which calls Frontbook caught while nobody could pick up.
Transcripts, summaries, recordings
Read what was said in thirty seconds. Listen when it matters. Nothing gets lost between a call and the follow-up.
A team inbox with roles
Staff see calls for their locations. Admins configure the receptionist. Owners handle billing. Everyone sees the same record.
Keep your number, your locations and your prices.
Frontbook fits around a business that already exists. No new phone system, no migration project, no retraining the team.
Keep your number
Forward calls from your current carrier, or take a new number from Frontbook. Callers keep dialing what they already know.
Multiple locations
Shared defaults for the business, local overrides for hours, routing and notifications. Reset any override with one click.
Speaks natural English
Choose a voice, hear a preview, and Frontbook answers every caller in clear, natural English.
Approved prices only
Imported prices wait for your approval before the receptionist quotes them. It never invents a price.
Built for businesses that win or lose on the first call.
Frontbook learns the trade you are in, then answers, qualifies and hands off to match. These are the teams it works best for.
IT, web and marketing agencies
Answers client calls while the team is heads-down, and runs the same receptionist for each client you manage.
Web agencies · Marketing agencies · IT service providers
Automotive
Answers while the workshop is busy, qualifies the buyer, and turns the enquiry into a callback or appointment request for the right advisor.
Dealerships · Service and repair · Detailing · Tyres and parts
Real estate and property
Answers mid-showing, qualifies the enquiry, and keeps every lead warm until the viewing.
Agents · Brokerages · Property management
Deploy across all your client accounts in minutes.
Show them the calls you captured every month. Run Frontbook for your own line and for every client, each with its own knowledge, scenarios and team.
Learn more- One login, one business per client, strict isolation between accounts
- Import each client’s website to build their knowledge in minutes
- Monthly call records your clients can see for themselves
Two plans, everything included.
Every feature is in both plans. Business includes a higher monthly usage allowance for busier lines, several locations and agencies running client accounts.
For a single business line with steady call volume.
For busier lines, several locations, or agencies running client accounts.
Your questions, covered
What exactly is Frontbook?
An AI receptionist for phone calls. It answers every inbound call, answers questions from your business knowledge, qualifies the caller, transfers live to your team when it should, and captures callback and appointment requests. It writes a transcript and a summary for every conversation. It is not a voicemail service and not a phone tree.
Do I have to change my phone number?
No. Forward calls from your current carrier — all calls, or only missed and after-hours calls — or take a new number from Frontbook. Number availability depends on the country.
Does it book appointments?
It captures appointment requests with the caller’s preferred times and delivers them to your team within seconds. Calendar and CRM integrations with confirmed booking are on the roadmap.
Which language does it speak?
English. You choose the voice and can hear a preview before it takes its first call.
Which countries do you serve?
The United States, Canada, Australia and Germany first. Phone number availability is carrier-specific per country.
How do I know what it said to my customers?
Every call has a transcript, a summary and, where enabled, a recording. Your team sees them in the inbox and receives them by email.
Will it quote prices?
Only prices your team has explicitly approved. Imported prices wait for approval, and any change to a price or its conditions requires a fresh approval.
What does it cost?
Starter is $75 per month. Business is $120 per month. Prices are before tax. Both plans include every feature; Business includes a higher usage allowance.
Stop losing the calls you already paid to get.
Set up Frontbook in an afternoon. Import your website, choose a voice, forward your number.