Every call answered, every caller turned into a written enquiry your team acts on. Frontbook picks up when your team can’t, briefs your colleague before it connects a call, and runs every one of your locations as one receptionist.
Message taken: Supplier — Delivery moved to Monday. Non-urgent. Message delivered to the workshop for the morning.
Price question: Quoted the approved starting price. Wheel alignment from $89. Nothing invented, nothing promised.
Weekly report: Calls we caught for you this week: 14. Nine after hours, three during lunch, two while the line was busy. Every transcript and next step is in the inbox.
Inside Frontbook
Every call is written down before you are back at the desk.
This is the real inbox, not a mock-up. Each call gets a two-sentence summary, the full transcript, and the callback request with a button to mark it handled.
Ridgeline Auto Care is a demo workspace. The calls are sample conversations, not customer data.
Two things a human receptionist does that AI receptionists skip.
Frontbook briefs your colleague before it connects a call, and it runs every location of your business as one receptionist. Both are built in, not bolted on.
Briefing before the transfer
Your team never picks up blind.
When a caller should reach a person, Frontbook asks the caller for permission, rings your colleague and tells them privately who is calling and what they want. Only then does it connect the two. If nobody picks up, the caller returns to the receptionist and leaves with a callback, not voicemail.
Caller
“Hi, I’m Anna. I saw the Model Y you listed. Can I test drive it on Saturday?”
Private briefing to Jonas, Sales
“Anna R., existing customer, wants a Saturday test drive of the listed Model Y. Connecting her now.”
Connected
“Hi Anna, Jonas here. Saturday at ten works, I’ll have the car ready.”
Every location, one receptionist
Five locations. One setup. Local where it matters.
Set hours, routing and notifications once for the business. Each location overrides only what is different: its own hours, its own team, its own number. Staff see the calls for their locations, you see all of them, on one bill.
LocationsShared defaults · local overrides
Berlin Mitte
+49 30 … · Head office
Shared defaults
Hamburg Altona
+49 40 … · Sat 9–14
Hours override
Munich Süd
+49 89 … · Service desk first
Routing override
Frankfurt
+49 69 … · Sarah, Tom
Own team
Live demo
Don’t take our word for it. Call it.
Dial the number and act like a customer. Frontbook answers as our own receptionist: ask about pricing, forwarding, languages, or anything your callers would ask.
Answers around the clock in English and German. Standard call charges apply. Calls to the demo line are recorded and transcribed, just like a real Frontbook line.
Frontbook
Live call
Frontbook demo line
Frontbook: Hey, this is Frontbook. How can I help you?
Caller: Hi, I run a car dealership. What does this cost, and can it forward calls to my service desk?
Frontbook: There are two plans, and both start with a seven-day free trial on your real calls. And yes: I can transfer callers to a team member, or take a callback request when nobody can pick up.
Caller: Great. Can someone from your team call me back tomorrow morning?
Frontbook: Of course. What’s the best number, and is 9 AM okay?
Callback request
Tomorrow, 9:00 AM — dealership owner, pricing and transfers
Name, number, reason and preferred time delivered to the inbox and by email.
Every unanswered call is a customer who dials the next name on the list.
Your team is on the road, in a showing, under a car or in a client meeting. The phone keeps ringing anyway. Frontbook takes the calls nobody can pick up, so the work you are actually paid for stays your whole job.
Missed calls are lost revenue
The caller who wanted a brake job, a viewing or a quote does not leave voicemail. They dial the next name, and most never call back.
Handled by Frontbook
Slow responses kill conversions
A lead you reach after five minutes is 10x less likely to qualify. Voicemail is a five-hour delay.
Handled by Frontbook
After-hours and lunch-hour gaps
The 5 PM to 9 AM window and the lunch hour are exactly when customers have time to call.
Handled by Frontbook
Growing without headcount
More locations or more client accounts should not mean hiring more receptionists.
Handled by Frontbook
62%
of calls to small businesses go unanswered
10x
less likely to qualify a lead after a five-minute delay
82%
faster response for real estate teams using AI answering
Every call answered. Every lead captured.
Frontbook answers on the first ring, around the clock. It learns your business from your website, answers the questions callers actually ask, and only quotes prices your team has approved.
Answer every call
24/7 answering, on your terms
Take every call, or only the ones your team misses. After hours, overflow, lunch — you decide when Frontbook picks up.
When Frontbook picks upMain line · forwarded from your carrier
No answer after 20 seconds
Weekdays 8 AM – 6 PM, the team rings first
On
After hours and weekends
Every call, on the first ring
On
Line busy
Overflow while the team is on another call
On
Lunch break
Weekdays 12 – 1 PM
Off
Answer every call
Knows your business
Import your website once. Hours, services, FAQs and locations become answers, and you keep control of every edit.
Business knowledgeImported from millerauto.com
Opening hours
Mon–Fri 8 AM – 6 PM, Sat 9 AM – 2 PM
Ready
Services
Brake service, tyres, inspection, oil change
Ready
Do you offer loaner cars?
Yes, for repairs over four hours. Book ahead.
Ready
Oil change from $79
Approved by Sarah
Approved
Wheel alignment from $89
Imported price, not quoted until you approve it
Needs approval
Qualified callers reach the right person. Everyone else gets a real next step.
Scenarios tell Frontbook what to do: ask the qualifying questions, take a message, transfer live to a team member with a private briefing, or capture a callback or appointment request.
Hand off what matters
Warm transfer with a briefing
Frontbook tells your colleague who is calling and why before it connects them. If nobody picks up, the caller returns to the receptionist instead of voicemail.
Caller
“Hi, I saw the Model Y you listed. Is it still available?”
Ringing Jonas, Sales · 25 s
Briefing ready: Anna R., existing customer, asking about the listed Model Y.
No answer
Jonas is on another call. The caller never hears a voicemail.
Back with the receptionist
“Jonas is on another call right now. Shall I have him call you back? What time suits you?”
Hand off what matters
Callback and appointment requests
Name, reason, preferred time and number land in your inbox and your email seconds after the call ends.
Callback request2 seconds after the call ended
Marcus K.
+1 415 555 0142 · new caller
Reason
Brake service for a 2021 Golf, noise when braking
Preferred time
Tomorrow, 9:00 AM
Sent to
Inbox · sarah@millerauto.com
Delivered
Every call leaves a record you can show.
Transcript, summary and the next step for every conversation, and a report every week of the calls Frontbook caught while nobody could pick up. You always know what it did for you.
See the value
A weekly “calls we caught for you” report
Every Monday: how many calls came in while your team was busy, who they were, what they wanted and what happened next. If the number ever drops, you will know why.
Calls we caught for youSep 1 – 7
14calls while nobody could pick up
After hours9
During lunch3
Line busy2
Callbacks and appointments9
Transferred live4
Messages1
See the value
Transcripts, summaries, recordings
Read what was said in thirty seconds. Listen when it matters. Nothing gets lost between a call and the follow-up.
Marcus K. · Today, 7:42 PM
Asked about a brake service for a 2021 Golf. Qualified. Callback requested for tomorrow at 9:00 AM.
Hi, this is Miller Auto. How can I help you?
My Golf makes a noise when I brake. Can someone look at it this week?
Yes. Brake service starts at $149. Shall I have Sarah call you tomorrow at nine to book it?
Recording2:14
See the value
A team inbox with roles
Staff see calls for their locations. Admins configure the receptionist. Owners handle billing. Everyone sees the same record.
Team3 locations
Sarah M.
Service desk · Hamburg
Staff
Jonas B.
Sales · Berlin
Staff
Maria L.
All locations · configures the receptionist
Admin
You
All locations · billing
Owner
Keep your number, your locations and your prices.
Frontbook fits around a business that already exists. No new phone system, no migration project, no retraining the team.
Keep your number
Forward calls from your current carrier, or take a new number from Frontbook. Callers keep dialing what they already know.
Multiple locations
Shared defaults for the business, local overrides for hours, routing and notifications. Reset any override with one click.
Speaks natural English
Choose a voice, hear a preview, and Frontbook answers every caller in clear, natural English.
Approved prices only
Imported prices wait for your approval before the receptionist quotes them. It never invents a price.
Built for businesses that win or lose on the first call.
Frontbook learns the trade you are in, then answers, qualifies and hands off to match. These are the teams it works best for.
One login, one business per client, strict isolation between accounts
Import each client’s website to build their knowledge in minutes
A weekly “calls we caught for you” report your clients can see for themselves
The Founding Businesses Program
Every call answered. 30 days to change your mind.
One receptionist that does six things a missed call never does, a 30-day refund that puts the risk on us, and a founding rate locked for your first 12 months.
What you get. Six named parts, all included, all switched on from the first call.
01
Done-for-you setup
Keep your number and forward it. Answering starts the same day. If you would rather set it up with us on a call, we do that with every founding business.
02
Approved Answers
It quotes the prices you approved and nothing else. A price question it cannot answer becomes a callback for your team, never a guess.
03
The Briefing Handoff
Before it connects a caller, it tells your colleague privately who is calling and what they want. Your team never picks up blind.
04
After-hours cover
Evenings, weekends and lunch breaks answered like a Tuesday morning. Your best calls often come in after 6 PM.
05
The Weekly Catch Report
Every week: “Calls we caught for you this week: 23.” Which ones, when, and what happened next.
06
Transcripts and recordings
Every call written down with a two-sentence summary, the full transcript and, where enabled, the recording. Kept for as long as you are a customer.
The plan most businesses choose
One missed job costs more than a month of Frontbook.
A brake job, a viewing that turns into a listing, a prospect who signs. Business is US$104.30 a month at the founding rate and catches all of them, at every location, for everyone on your team.
Business
Founding rate · Save 30%Regular price: US$149US$104.30per monthFor the first 12 months, then US$149/month.
Includes 400 minutes a month, roughly 160 calls. About a dollar a call.
One line and one person to transfer to? Starter is US$52.50 a month with the same receptionist and the same guarantee. Compare plans
One guarantee. The risk is ours, not yours.
Unconditional
Cancel in your first 30 days and we refund everything.
No questions, no form, no call. Cancel from Plan & Billing at any point in the first 30 days of your paid plan and the month comes back to your card.
Three bonuses for founding businesses. Each one answers a doubt we hear before people start.
Bonus 1 · Missed Call Audit
We read your carrier’s call log with you and count the calls nobody answered last month. You see the number before the trial ends.
Before you pay a cent
Bonus 2 · Approved Answers session
We import your services and prices together, approve the ones Frontbook may quote, and you hear the voice before it takes its first call.
20 minutes with us
Bonus 3 · Number setup done for you
We configure the forwarding from your current carrier with you, or set up a new Frontbook number, while you are on the phone with us.
On a call, not alone
Founding rate
Ten founding businesses a month. 30% off, locked for 12 months.
Every founding setup is done with us on a call, so we take ten a month. The founding rate stays on your plan for your first 12 months and then moves to the regular price.
An AI receptionist for phone calls. It answers every inbound call, answers questions from your business knowledge, qualifies the caller, transfers live to your team when it should, and captures callback and appointment requests. It writes a transcript and a summary for every conversation. It is not a voicemail service and not a phone tree.
Do I have to change my phone number?
No. Forward calls from your current carrier — all calls, or only missed and after-hours calls — or take a new number from Frontbook. Number availability depends on the country.
Does it book appointments?
It captures appointment requests with the caller’s preferred times and delivers them to your team within seconds. Calendar and CRM integrations with confirmed booking are on the roadmap.
Which language does it speak?
English. You choose the voice and can hear a preview before it takes its first call.
Which countries do you serve?
The United States, Canada, Australia and Germany first. Prices are shown in your local currency: US, Australian or Canadian dollars, or euros. Phone number availability is carrier-specific per country.
How do I know what it said to my customers?
Every call has a transcript, a summary and, where enabled, a recording. Your team sees them in the inbox and receives them by email. Every week you also get a report of the calls Frontbook caught while nobody could pick up.
Will it quote prices?
Only prices your team has explicitly approved. Imported prices wait for approval, and any change to a price or its conditions requires a fresh approval.
What does it cost?
Business is US$149 a month, US$104.30 at the founding rate for your first 12 months, and includes 400 minutes, roughly 160 calls, several locations, client accounts and transfers to the whole team. Starter, for one line and one person, is US$75, US$52.50 at the founding rate, with 150 minutes. Either way it is about a dollar a call. Australian and Canadian customers pay A$219 and A$109, or C$199 and C$99. Prices are before tax.
Is there a free trial?
Yes. Every plan starts with 7 free days, a full week of real calls. You need a card to start. On day 7 you get a report of the calls Frontbook caught for you, and your plan starts unless you cancel before then. Cancelling during the trial costs nothing.
What if it does not work for my business?
Cancel within the first 30 days of your paid plan and we refund the month in full, no questions asked. You keep every transcript and recording.
Stop losing the calls you already paid to get.
Forward your number, tell us who calls go to, and take your first transferred call today. 30 days on a paid plan, and a full refund if you cancel.
