One receptionist for your line and every client account.
Deploy across all your client accounts in minutes. Show them the calls you captured every month. Your team stays heads-down, and nobody hears voicemail.
Web agencies · Marketing agencies · IT service providers
- Call answered: Nordlicht Immobilien (client) — Site down. Client reports checkout errors after a plugin update. On-call engineer briefed and connected within 40 seconds.
- New business: Prospect — Website relaunch. Asked about scope, timeline and budget. 20 to 30 pages, launch before Q1. Callback requested for Anna.
- Client account: Bergmann Dental — Appointment request. Patient asked for a cleaning next week. Preferred Tuesday morning. Delivered to the practice inbox.
- Message taken: Vendor — Renewal quote. Hosting reseller wants to discuss next year’s pricing. Number and best time captured.
- Warm transfer: Existing client → Jonas (Account lead). Client asked about campaign results. Jonas heard the summary before the call joined.
- Monthly summary: 31 calls captured across 6 client accounts. Every transcript and summary is ready to share with each client.
- Callback request: Prospect wants a call back on Thursday. Company, number and preferred time captured for the new-business lead.
Agencies lose calls twice: their own, and their clients’.
Your team is in sprints, standups and client meetings all day. Meanwhile the phone rings for you, and for every client whose site, ads and inbox you already run. Every unanswered call is a lead lost or a client who wonders what they pay you for.
Prospects call once
The prospect calls at 2 PM, while your account lead is running a client workshop. Voicemail, and they call the next agency on the shortlist.
Clients judge you on responsiveness
A client with a site down at 6 PM does not want voicemail. They want to know someone heard them and what happens next.
Every client wants their own front desk
You already run their website, ads and inbox. Their phone is the one channel you cannot see — until now.
Retention depends on visible value
Clients forget what you do for them. A monthly record of captured calls is the easiest proof you will ever send.
- 62%
- of calls to small businesses go unanswered
- 10x
- less likely to qualify a lead after a five-minute delay
- Minutes
- to deploy a new client account from their website
How Frontbook handles agency calls.
Scenarios are plain rules you write once per business. Frontbook asks, qualifies, transfers or takes the details, then tells the right person.
- 01A new prospect calls about a website or campaign
Frontbook asks about scope, timeline and budget, then captures a callback request for the right account lead.
- 02An existing client reports an urgent issue
Frontbook briefs the on-call engineer and transfers live. If nobody picks up, it takes the details and notifies the team by email.
- 03A client’s customer calls the client’s line
The client’s own Frontbook answers with their knowledge, their scenarios and their team — fully separate from yours.
Don’t take our word for it. Call it.
Dial the number and act like a customer. Frontbook answers as our own receptionist: ask about pricing, forwarding, languages, or anything your callers would ask.
Answers around the clock in English and German. Standard call charges apply. Calls to the demo line are recorded and transcribed, just like a real Frontbook line.
- Frontbook: Hey, this is Frontbook. How can I help you?
- Caller: Hi, I run a car dealership. What does this cost, and can it forward calls to my service desk?
- Frontbook: There are two plans, and both start with a seven-day free trial on your real calls. And yes: I can transfer callers to a team member, or take a callback request when nobody can pick up.
- Caller: Great. Can someone from your team call me back tomorrow morning?
- Frontbook: Of course. What’s the best number, and is 9 AM okay?
- Callback requestTomorrow, 9:00 AM — dealership owner, pricing and transfers
Name, number, reason and preferred time delivered to the inbox and by email.
Run every client account from one place.
Each client is its own business inside Frontbook: its own knowledge, scenarios, numbers, locations and staff. You switch between them from one login. Clients only ever see their own data.
Strict isolation between accounts
Knowledge, calls, transcripts and team members never cross between clients. Owner, admin and staff roles apply per business.
Set up from the client’s website
Import the client’s site once. Hours, services, FAQs and locations become answers. Review, approve prices, choose a voice, forward the number.
Your agency’s calls, answered while the team ships.
Frontbook takes new-business enquiries, client escalations and vendor calls around the clock. It qualifies, transfers what matters and takes a message for the rest.
Qualify before you call back
Scope, timeline and budget are already in the summary when the account lead calls back. No discovery call to find out it was a $500 job.
Escalations reach the right engineer
A private briefing before the transfer, and a fallback to the receptionist if nobody picks up. Nothing lands in voicemail.
Show each client the calls you caught.
Every call leaves a transcript, a summary and a next step. Invite your client’s staff to their own inbox, or send them the monthly picture: how many calls came in, when, and what happened to each one.
Client-visible inbox
Client staff see calls for their locations without touching configuration. You keep the admin role.
A retention story every month
Calls captured after hours and during lunch are the value your clients forget. Frontbook writes it down for you.
Built for how an agency actually runs.
Add Frontbook to the services you already deliver. No new phone system for you or your clients, and no migration project.
Clients keep their numbers
Forward from their current carrier, or take a new number per client. Their customers keep dialing what they know.
Multi-location clients
Shared defaults per client with local overrides for hours, routing and notification recipients.
Natural English for every client
Each client picks a voice, and Frontbook answers their callers in clear, natural English.
Approved prices only
Imported prices wait for approval. Your clients decide what the receptionist may quote.
Deploy across all your client accounts in minutes.
Start with your own line. Add the first client account the same afternoon. Show them the calls you captured every month.
- One login, one business per client, strict isolation between accounts
- Import each client’s website to build their knowledge in minutes
- Monthly call records your clients can see for themselves
Two plans, priced by who you are.
Starter is one line, one location, one person to transfer to. Business is for teams: several locations, client accounts and transfers to anyone on the team. Both start with a free 7-day trial.
For teams: several locations, client accounts, or more than one person who takes calls.
Includes 400 minutes a month, roughly 160 calls.
For one business line and one person who takes the calls.
Includes 150 minutes a month, roughly 60 calls.
Common questions
Can I manage several clients from one login?
Yes. Each client is its own business with its own knowledge, scenarios, numbers and team. You switch between them from one account, and clients only ever see their own data.
Can my clients see their own calls?
Yes. Invite your client’s staff to their business. They see transcripts, summaries and requests for their locations without touching configuration.
How fast is setup for a new client?
Import the client’s website, review the extracted hours, services and FAQs, choose a voice and forward the number. Most accounts are ready the same afternoon.
Is there a reseller or white-label programme?
Not yet. Each client is billed as its own business on Starter or Business. You can hold the owner role for clients you manage, or transfer it to them.
Does it book appointments for my clients?
It captures appointment requests with preferred times and delivers them to the client’s team within seconds. Calendar and CRM integrations with confirmed booking are on the roadmap.
Automotive
The service desk is under a car when the brake-job call comes in. Frontbook answers, collects the details and hands the advisor a booking request, not a missed call.
Real estate and property
Saturday, 11 AM: every agent is at an inspection and the office line rings a dozen times. Frontbook answers each one, qualifies the enquiry and books the viewing request.
Give every client a front desk this week.
Forward your own line, tell us who calls go to, take the first transferred call. Then add the first client account.
Frontbook answers this line as our own receptionist. Ask it about pricing, setup or whatever your callers would ask.